Customer Care

It is our intention to provide our customers including our clients, their staff and their learners, with the very best of service, support, advice and facilitation.

Below is a summary of our commitments to our customers, which will be kept under regular review by SuckIN Eco Straws in light of experience and feedback.


We will endeavour at all times to provide you (i.e. customers) with:

  • A user-friendly and supportive ordering process

  • Access to a range of straws that will enhance your drinking process

  • An assurance of quality in respect to all our products

  • An assurance that our business is conducted in a environmentally sustainable, professional manner, and offering you best value for money

  • Fair and competitive prices for all of our products


We will endeavour at all times to:

  • Respond to all telephone and e-mail enquiries within three working days

  • Ensure a respectful, friendly and supportive attitude at all times to everyone in contact with SuckIN Eco Straws, and associated with the organisation, in whatever capacity

  • To respond to a complaint within three working days

  • Listen to and respond positively, in respect of feedback and suggestion

  • Ensure that the staff and associates of the company are appropriately qualified.

Privacy & Safety

This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.


Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email

Payment Methods

- Credit / Debit Cards

- Bank Transfer
- Paytm

- WhatsApp money transfer

- Offline Payments